FAQs

A good selection of the items which are for sale on the website are also available for purchase at Mosaic Collective, 61 Eighth Avenue, Maylands, Perth.

If you are wanting to purchase an out of stock item please click on the "notify me" button for that item on my website. You will then be sent an invoice for payment and I will advise you when your item is availble. This can several weeks.

Most of my ceramic items can be sent safely within Australia via Australia Post. Breakages do happen but I do my best to ensure they have the best chance of arriving intact. There are some items which are very fragile and, in my experience, would not be suitable for shipping. These items are clearly marked on the website.

Delivery is available Australia wide at a flat rate of $15 for small items, $20 for medium items and $30 for heavy or large items. If you live in Perth you can also select the local pick up option and collect your purchase from my studio in North Perth on the days specified in the events section of my website or otherwise by arrangement. Details of the exact location will be sent to you with confirmation of your order but the entrance to the studio is down a laneway off Persimmon Street, North Perth. For international shipping please place the items you wish to purchase in your cart, take a screen shot and send that to me for a shipping quote here.

Orders are generally delivered in the Perth Metropolitan area within 3 to 5 business day of your order being placed. Other destinations are difficult to predict but you will be notified when your order is shipped, and tracking provided.

If you are not going to be home when your order is due to be delivered it will be left in a safe place at your risk.

All my pieces are porcelain which is a type of ceramic that is strong and highly vitrified.  However, it is a hand-made and unique product, so some care is needed.

I recommend gently hand washing your piece if necessary, being careful of the rims and fine attachments. Please use extreme care as knocking items can cause your piece to chip or crack. Items with gold lustre cannot be placed in the microwave and ideally should not be placed in the dishwasher if you use harsh detergents.