FAQs

A good selection of the items which are for sale on the website are available for purchase at our events.

Yes. If the item you want is out of stock I can make it for you but this does take time. Depending on the piece you choose it may take me several weeks to make, dry, bisque fire, glaze and high fire your piece.  If you want to order an out of stock item please Contact me and I will try to give you an estimate of the time it will take to make the piece of your choice. Unfortunately, at the moment I am unable to make custom pieces.

Your purchase will be delivered via Australia Post or Sendle for addresses within Australia.

You can also use the click and collect option and pick up is from 172 Alma Road, North Perth. Click and collect will usually be ready for collection the following day provided the order is placed before 12 pm the day before.

For international shipping please click here for a quote and payment.

I offer flat rate shipping of $14.95 for small and medium items and $19.95 for large items. Your order will be packed and shipped in 2-4 business days. Delivery times will vary depending on lodgment time and destination. Please allow 2-4 business days for delivery depending on your location and lodgement time.

Please note that if you are not home when your item is delivered it will be left in an appropriate place at your risk. If you do not wish your item to be left please let me know - Contact Us

All purchased items are carefully packed and double boxed with eco friendly and/or recycled packaging. Your items are insured up to $100 for loss and damage. Additional cover for loss and damage is approximately $2.50 for each $100 or part thereof for items between $100 and $5000. If you wish to purchase additional insurance I will arrange this for you - Please contact me here.

Click and collect items will usually be ready for collection the following day provided the order is placed before 12 pm the day before. For internationalshipping please Contact Us - Bower Bird Designs for a quote andpayment.

Items to be delivered via post will generally be packed and shipped in 2-4 business days. Delivery times will vary depending on lodgment time and destination. Please allow 2-10 business days for delivery depending on your location. Please contact us if you have any questions or need urgent or express delivery.

If you are not going to be home when your order is due to be delivered it will be left in a safe place at your risk. As third party contractors are used for some deliveries, we cannot arrange delivery on a specific day or time. If you do not have a safe place for your order to be left please click here to arrange to collect your order. 

My ceramic pieces are made from stoneware and porcelain clay which is a type of ceramic that is strong and highly vitrified. It is a hand-made and unique product but some care is needed.

I recommend gently hand washing your piece if necessary, being careful of the rims and fine attachments. Please use extreme care as knocking items can cause your piece to chip or crack. Also to keep your pieces beautiful, minimize contact with staining liquids such as fertiliser, especially on unglazed surfaces.