Delivery and Returns


Delivery options

Please note that only ceramic pots without plants can be delivered via Sendle. Pots with plants, air plants and terrariums are too fragile for usual delivery methods and can only be delivered if you are eligible for free delivery (see below) or you can collect your item from our North Perth address.   

I offer free personal delivery in the following suburbs for orders of $75 or more: North Perth, Joondanna, Leederville, Mount Lawley, Yokine, Menora, Highgate, West Perth, Mount Hawthorn, Northbridge, Wembley, West Leederville, Maylands and Subiaco.

I offer a flat rate of $15 for deliveries of ceramic pots without plants in the Perth Metropolitan area via Sendle. Your order will be packed and shipped in 1-2 business days and please allow 3-5 business days for delivery depending on your location. 

Please note that if you are not home when your item is delivered it will be left in an appropriate place at your risk. If you have specific instructions in that regard please contact me with those details [link]. Also see our Frequently Asked Questions for more information on delivery [link].

Free local pick up for all items is also available from North Perth, Western Australia. You will receive an email when your order is ready for collection (please allow 1-2 business days) along with the collection address and instructions.  
 

Returns 

All ceramic pieces are wrapped and packed in protective packaging to ensure they arrive safely. Occasionally an item can arrive broken and in that event please email me [link] within 48 hours of receipt of the goods with photos of the piece and the packaging. Breakages which occur during transport will be replaced free of charge.

Please note that all handmade items are bespoke and individual and will have slight variations. This is not a fault but is the beauty of handmade. However, if you believe your item to be faulty in any way, please email me within 48 hours of receipt of the goods with photos and the reasons why you believe the item is unsuitable. 

Orders
You will see that my ceramic pieces come in a range of sizes, colours and patterns.  As each piece is made by hand from scratch, it’s not always possible for to have each available option in stock. If the item you want is out of stock I can make it for you but this does take time. Depending on the piece you choose it may take me several weeks to make, dry, bisque fire, glaze and high fire your piece.  If you want to order an out of stock item please contact me {link} and I will try to give you an estimate of the time it will take to make the piece of your choice.