Shipping, orders and delivery

Shipping and delivery

Items purchased will be delivered via Australia Post or Sendle for addresses within Australia. You can also use the click and collect option and pick up is from 172 Alma Road, North Perth.   For international shipping please contact me for a quote and payment.

I offer flat rate shipping of $14.95 for small and medium items and $19.95 for large items. Your order will be packed and shipped in 2-4 business days. Delivery times will vary depending on lodgment time and destination. Please allow 2-10 business days for delivery depending on your location.

Please note that if you are not home when your item is delivered it will be left in an appropriate place at your risk. If you do not wish your item to be left please let me know [contact us]. All purchased items are carefully packed and double boxed with eco friendly and/or recycled packaging. Your items are insured up to $100 for loss and damage. Additional cover for loss and damage is approximately $2.50 for each $100 or part thereof for items between $100 and $5000. If you wish to purchase additional insurance please [contact us] and I will arrange this for you.

Orders

If the item you want is out of stock I can make it for you but this does take time. Depending on the piece you choose it may take me several weeks to make, dry, bisque fire, glaze and high fire your piece.  If you want to order item that is out of stock item please contact me {link} and I will try to give you an estimate of the time it will take to make the piece of your choice. Payment for the item is required upon order. 

 Handmade items and returns 

All of my pieces are handmade and will have slight variations, small fissures and surface anomalies. This is not a fault or flaw and is an inevitable part of purchasing a handmade art work. I will not sell an item that is not fit for purpose or has obvious cracks or major technical flaws. Occasionally I will sell an item that is perfectly functional but may have a minor fault or flaw that is obvious or noticeable and this will be noted and documented by photographs in the description.